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AI CUSTOMER SUPPORT

Help the customer. Protect the context.

A support assistant needs to understand a request. Decide which customer fields belong in the model context and which should remain inside your environment.

REFERENCE WORKFLOW · FICTIONAL SCENARIO

01 / Your support app

A fictional customer asks to change their Business plan. Their name, email and account context are available to the application.

02 / Protected request

Replace selected identifiers with vault references. Include the plan and request; leave the date of birth out of this task.

03 / Authorized response

Evaluate the model’s answer, then restore permitted references for the intended support recipient.

CONNECTED PRODUCTS

The layers
for this workflow.

Vault & tokenization →AI Data Services →

PILOT ACCEPTANCE

  1. Test detection with representative languages and messy inputs.
  2. Compare answer usefulness before and after substitution.
  3. Verify response permissions and the behavior when protection is unavailable.
Prepare an integration →

START WITH ONE WORKFLOW

Map your first data workflow.

In a 30-minute architecture session, identify the fields to protect, the systems involved and the checks for a pilot.

Book a 30-minute demoOpens the booking form on provyn.cloudsales@provyn.cloud